Computer network support services

“Taking responsibility”

ATW undertakes the responsibilities of an in-house IT department or an extension to your current in-house capability. ATW provides a comprehensive computer network support service, which includes scheduled IT servicing with regular support visits, instant problem solving and long term preventative maintenance.

Clients find that our regular support visits are invaluable. They enable us to identify and remedy potential problems before they even occur and can significantly reduce the overall support time and related costs. We also give users general It support with their problems and tips for better IT housekeeping for regular routines such as back up and anti virus.

Before any support contract is put in place we undertake a full IT audit totally free of charge. This will identify many problem areas, many of which are easily solved, and give us an understanding of the system capability and compatibility with software applications and desired business requirements. The audit, or “network health check” focuses on many areas but includes the following

• The condition of the operating system or server software
• The existence and effectiveness of anti virus software
• The network connectivity
• Software licensing
• Email delivery and collection
• Capability of hardware
• System security and configuration of firewalls
• Effectiveness of back up devices

ATW provide two options for Hardware and Network support:

• 1. Unlimited Telephone and Remote Support
  Modern technology in the form of broadband enables us, with client permission, to securely access the file server and network remotely from anywhere to identify and often instantly remedy network issues.
  Being available at the end of the telephone we can talk through issues, giving you a rapid response service, to any technical support questions that arise between service visits.
• 2. Full, On Site, Telephone, and Remote Support “Gold Support”
  With the above level of service any on site support visits are charged on a daily basis however ATW offer customers an all inclusive support package that is designed to give customer a totally guaranteed working system for a fixed monthly cost.

Computer HardwareComputer Upgrades Network InstallationNetwork InstallationMicrosoft Small Business Server Network SupportComputer Network Support Regular Remote Monitoring